Refund and Returns Policy

Effective Date: 12 August 2026

At Maae Attire, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, you may request a return or replacement subject to the terms below.

1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged or defective product.

  • You received a product different from what you ordered.

  • The product received is missing essential parts or accessories, where applicable.

  • The product has a manufacturing defect.

  • The product is otherwise eligible for return as communicated by Maae Attire.

To be eligible for a return, the product must generally be:

  • Unworn and unused.

  • Unwashed and unaltered.

  • Free from stains, makeup, perfume, deodorant or any other marks.

  • Returned with the original packaging, tags and labels intact.

  • Accompanied by the original invoice/order details where available.

Products that do not meet these conditions may be rejected for return or replacement.

2. Return Period

Return requests must be raised within 7 days of receiving the order.

Requests submitted after the applicable return period may not be accepted.

We recommend inspecting your package and products as soon as they are delivered.

3. How to Request a Return

To request a return, contact us at:

Email: maaeattire@gmail.com
Phone: +91 97830 73334

Please provide:

  • Your order number.

  • Name and contact number used for the order.

  • Product name.

  • Reason for the return.

  • Clear photographs of the product, if the product is damaged, defective or incorrect.

  • A clear unboxing video, where available, especially for damaged, missing or incorrect items.

Our team will review your request and inform you whether the return is approved.

4. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.

For damaged or incorrect products, we may request photographs and/or an unboxing video to verify the issue.

If the issue is confirmed, Maae Attire may provide:

  • A replacement product, subject to availability; or

  • A refund, where replacement is not possible.

5. Product Condition for Returns

Returned products must reach us in their original condition.

We may reject a return if the product:

  • Has been worn or washed.

  • Has been altered, stitched or modified.

  • Has stains, makeup marks, perfume or other odours.

  • Has damaged, removed or missing tags.

  • Has damaged or missing original packaging.

  • Shows signs of use or intentional damage.

  • Is returned without the required order information.

6. Non-Returnable Products

Unless the product is received damaged, defective or incorrect, certain products may not be eligible for return due to hygiene, customization or product-specific considerations.

Non-returnable items may include:

  • Products that have been worn or washed.

  • Altered or customized products.

  • Products without original tags or packaging.

  • Products damaged after delivery due to misuse or improper handling.

  • Products specifically identified on the product page as non-returnable.

  • Any product that is otherwise excluded from return eligibility under applicable law.

7. Exchange / Replacement

Where applicable, Maae Attire may offer an exchange or replacement for an eligible product.

Replacement is subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Refunds

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable refund amount will be processed using the original payment method or another appropriate method, subject to the payment provider’s processing procedures.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or payment service provider.

9. Refund Amount

For an approved return, the refund generally relates to the eligible product amount.

Shipping or delivery charges may not be refundable unless:

  • The product received was incorrect, damaged or defective; or

  • Refund of such charges is required under applicable law or has otherwise been approved by Maae Attire.

Any applicable deductions will be communicated to the customer before processing the refund where reasonably possible.

10. Return Shipping

If the return is due to a confirmed defect, damage or incorrect product supplied by Maae Attire, we may arrange or reimburse eligible return shipping as appropriate.

For other approved returns, return shipping charges may be borne by the customer.

The applicable return-shipping arrangement will be communicated when the return request is approved.

11. Cancellation of Orders

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

To request cancellation, contact us as soon as possible:

Phone: +91 97830 73334
Email: maaeattire@gmail.com

If cancellation is approved and payment has already been made, the applicable refund will be processed according to our refund procedure.

12. Orders Returned or Refused by the Customer

If an order is returned to us because:

  • The customer provided an incorrect or incomplete address.

  • The customer was unavailable for delivery attempts.

  • The customer refused to accept the package.

  • The customer failed to collect the package from the applicable delivery location.

additional shipping or handling charges may apply where permitted.

Any refund, if applicable, will be assessed after the returned package is received by Maae Attire.

13. Sale and Discounted Products

Products purchased during sales, promotional campaigns or discount offers may be subject to specific return or exchange conditions.

Any special return restrictions applicable to a product or promotion will be communicated on the relevant product page or at checkout.

14. Gift Orders

If an eligible product was purchased as a gift, the return or refund will generally be processed against the original order/payment method, subject to the applicable return conditions.

15. Return Inspection

All returned products are subject to inspection.

Approval of a return request does not automatically guarantee a refund. The product must satisfy the applicable return conditions after it is received and inspected by Maae Attire.

If the returned product does not meet the requirements, we may reject the return and send the product back to the customer.

16. Processing Time

We aim to process approved return and refund requests as promptly as reasonably possible.

After a refund is initiated by Maae Attire, the actual time for the amount to reach your account may depend on the payment gateway, bank, card issuer or other financial institution.

17. Policy Changes

Maae Attire may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The updated policy will be published on this page with the revised effective date.

18. Contact Us

For questions regarding returns, exchanges, cancellations or refunds, please contact:

Maae Attire
Plot No. 2, Bajaj Nagar Enclave
Near Gandhi Nagar Railway Station
Jaipur, Rajasthan – 302015
India

Phone: +91 97830 73334
Email: maaeattire@gmail.com

We recommend contacting us with your order number so that our team can assist you more quickly.

Maae Attire
Plot No. 2, Bajaj Nagar Enclave, Near Gandhi Nagar Railway Station, Jaipur, Rajasthan – 302015, India
Phone: +91 97830 73334
Email: maaeattire@gmail.com